Member complaints - handling them effectively

Member complaints are a fact of life in housing co-ops. Unless there's a good process in place, boards, committees and staff can spend a lot of time dealing with complaints without actually resolving the problem. This can lead to more conflict and unhappy members.

This workshop will show you how to take the guesswork out of dealing with complaints.

We'll talk about:

  • why and how different types of member complaints arise
  • how you can respond effectively
  • how to decrease the number of complaints
  • changes you can make in your co-op to help members live more co-operatively.

We'll take time to work on practical strategies for handling common complaints.
 

Available as a portable workshop

Length: 
6-hour
Topic: 
Good governance and principled leadership
Type: 
Portable